2024 : 4 : 29
Mohammad Safari

Mohammad Safari

Academic rank: Assistant Professor
ORCID: https://orcid.org/0000-0002-3286-3957
Education: PhD.
ScopusId: http://scimet.umz.ac.ir/
Faculty: Faculty of Economics and Administrative Sciences
Address: Department of Business Administration, Faculty of Economic and Administrative Sciences, University of Mazandaran
Phone: 011-35302501

Research

Title
Investigating Consumer's Perceived Value in B2C Model of Electronic Commerce: A Research Framework and an Empirical Case Study
Type
JournalPaper
Keywords
B2C model, consumer’s perceived value, e-customer, electronic commerce
Year
2023
Journal International Journal of Management, Accounting an
DOI
Researchers Mohammad Safari ، Leyla Ahmadian ، Zahra Kazemi Saraskanrood

Abstract

This study builds upon previous research on the value propositions of electronic commerce for the consumer and proposes a research framework for investigating consumer's perceived value in the B2C model of electronic commerce. The proposed research model encompasses five main dimensions of consumers' value proposition: Economic (3 components), Functional (7 components), Emotional (6 components), Social-Symbolic (5 components), and Technical (11 components). The paper also presents an application of the model to an empirical case study of consumers' perceived value of online shopping in Iran. Required data was collected via a survey from customers of digikala, the biggest e-commerce firm of Iran. Structural equation modeling and path analysis were used to test the proposed research model. Findings show that the five dimensions are positively related to consumers' value proposition and the proposed research model is fitted to explain the research purpose and hypotheses.